Contact Us
If you need to contact Casinos Not On Gamstop, this page explains what we can help with, what to include in your message and where to go for problems we cannot solve. We are an independent research and comparison site, not a casino, so we cannot open, change or unlock a gambling account.
Content on this site was last fact-checked on 29 September 2026. Editorial responsibility sits with Olivia Blackmore.
What you can contact us about
- Corrections: a bonus figure, payment method or licence detail on one of our pages looks out of date or wrong.
- Review feedback: you have researched an operator and found something our write-up missed, such as a change to wagering terms or withdrawal limits.
- Questions about our method: you want to know how we assess and rank casinos.
- Partnership or media enquiries: please read About Us first, so you understand how we work.
- Site issues: a page, table or link is not working properly on your phone or computer.
What we cannot help with
We do not run any casino we feature, so we have no access to accounts, balances or payment records. Please do not send us passwords, card numbers or identity documents. We will never ask for them.
| Your problem | Where to go first |
|---|---|
| Withdrawal delayed or bonus removed | The casino's own support team, then its complaints procedure |
| Unclear bonus or wagering terms | The casino's terms, then our Terms and Conditions for how this site's content should be read |
| Gambling is causing you worry or harm | Our Responsible Gambling page, GamCare or your GP |
| Wanting to find a casino to compare | Our guide to non GamStop casinos |
Before you message us: a short checklist
- Tell us the page address or the casino name you are asking about.
- Describe what is wrong and what you expected to see.
- Include a link to the casino's own terms or a dated screenshot if you have one.
- Tell us the date you saw the information, as offers change often.
Corrections we can verify are updated and dated. Where something cannot be confirmed, we say so rather than guess.
Complaining about a casino
If you have a dispute with an operator, start with its customer support and keep copies of chats and emails. Then use the casino's formal complaints procedure, which should be set out in its terms. Many overseas-licensed sites name a licensing body or an alternative dispute service, but protection differs from a UK Gambling Commission licence, and we cannot promise any outcome. Read the terms carefully before you deposit, and check what verification, source-of-funds and withdrawal-limit rules apply.
We cannot investigate or resolve individual withdrawal disputes, and we cannot recover funds.
If gambling is becoming a problem
You do not need to wait for a bad experience to ask for help. GamCare offers free, confidential support, and GAMSTOP lets you self-exclude from UK-licensed sites. Sites outside GAMSTOP do not take part in that scheme, so deposit limits, loss limits, self-exclusion tools and gambling blocking software matter even more. See Responsible Gambling for a fuller explanation. Gambling is for adults aged 18 and over and should never be treated as income or as a way out of financial difficulty.
How we handle your message
We read every message about accuracy and use it to improve our research. Commercial relationships may earn us commission, but they do not decide rankings or corrections. We aim to reply to genuine enquiries, though we cannot promise a response time.